Teach your staff this as well. Tell them to let you know every time a customer gives them an average or below answer and then go talk to those people. Knock their socks off!
Remember, we want PERFECT!
Barry's Response - Knocking their socks off is a good thing. Unless you're a shoe salesman.
Hard to find a map of downtown Calgary that shows the oneway streets Barry's Response - Here is a crude reproduction of an olde-style Google map for the